We apologize. It’s not you, it’s us. Really.
We thought we knew what to expect when we opened Punch Bowl Social in this great city. We’ve opened in Denver, Portland and Austin, but you’re different. You’re special. Detroit is so special. The love and support you showed us the moment our doors opened was nothing short of amazing. It overwhelmed us. We stumbled, and stuttered, and we let you down. We’re grateful that you let us know.
So here’s our promise to you: We heard you, and we agree that we have not delivered on the promise we made to provide great service, in a fun atmosphere, with craft cocktails and excellent food. We’re sorry - so sorry - and sincerely hope you’ll forgive us and give us another chance. We’ve changed our staff, upped our training, fixed the entertainment offerings and fine tuned our bar and kitchen to ensure we’re delivering the top quality product we’re known for. We hope it’s not too late to make it up to you.
We really think you’re the one, Detroit. Come back to us, please?